Welcome to SaleStore’s FAQ page. Here, we have compiled some of the most frequently asked questions and their answers to help you understand our services and shopping process more easily. If you have any other questions, please contact our customer service team.
- How do I place an order?
Select the items you like and click “Add to Cart”.
After checking your items on the shopping cart page and confirming that they are correct, click “Checkout”.
Fill in your delivery information and choose a payment method, and finally click “Submit Order”.
You will receive an order confirmation email and can check the order status in your account. - What are the payment methods?
We currently support the following payment methods:
Credit/Debit Card (Visa, MasterCard, American Express)
PayPal
Other local payment methods (depending on the region)
All payment processes are processed through a secure encryption system to ensure the safety of your information.
- How do I check the status of my order?
Log in to your account and go to the “My Orders” page to check the order status.
You will also receive an order confirmation and a shipping notification email with tracking information. - How long does it take to ship?
Delivery times vary depending on your region.
Domestic orders usually take 3-7 business days to arrive, and international orders may take 7-14 business days.
Specific delivery times will be displayed during checkout. - Can I change or cancel my order?
We process orders as quickly as possible, but you can try to change or cancel your order before it is shipped by contacting Customer Service. Please note that once an order has been shipped, it cannot be changed or cancelled. - How do I request a return or exchange?
If you are not satisfied with the item you received, you can request a return or exchange within 15 days of receiving the item.
Please ensure that the item is unused and in its original packaging.
The specific process for returns and exchanges can be found in our Returns Policy. - Do you ship internationally?
Yes, we ship to most parts of the world.
During checkout, you can select the country/region to ship to, and the system will automatically display the available shipping options and related costs.
Please note that international orders may incur customs duties or additional fees, which are your responsibility.
- Is my payment information secure?
Yes, we use the latest encryption technology to ensure that your payment information is secure and worry-free. All transactions are processed through a secure payment platform and your personal information will not be disclosed. - Can I use coupons or discount codes?
Yes, if you have coupons or discount codes, you can enter them at checkout and enjoy the corresponding discount.
Please enter a valid discount code and confirm the discount amount, and the system will automatically apply the discount.
- What if my product has quality problems?
If the product you received has quality problems, please contact the customer service team as soon as possible and we will provide you with a solution, including return, exchange or refund.
- How to contact customer service?
You can contact us in the following ways:
Email: salestore@me.com
Phone: +16216435659
If your question is not found in the above answers, please feel free to contact our customer service team and we will do our best to help you!