We want your shopping experience at SaleStore to be a pleasant one. If you are not satisfied with the product you purchased, we provide a flexible return policy to ensure that you can easily resolve any issues.

1. Return conditions
   You can apply for a return within 15 days after receiving the product.
   The returned product must be unused, unwashed and in its original packaging.
   Product labels and packaging should remain intact and undamaged.
   Restricted products (such as personal care products, customized products, etc.) may not be subject to the return policy. Please refer to the instructions on the product page for details.
2. How to apply for a return
   Step 1: Please log in to your account and visit the “My Orders” page to select the order you want to return.
   Step 2: Click the “Apply for Return” button and fill out the return request form, providing the reason for the return and relevant information about the product.
   Step 3: Our customer service team will process your return request within 1-2 business days and send a return confirmation email.
3. Return costs
   If the return conditions are met, the domestic return shipping fee will be borne by us.
   You will be responsible for the return costs for international orders, which vary depending on your location.
   Please note that returned items must be sent by tracked mail to ensure safe return of the item.
4. Refund Process
   Once we receive the returned item and confirm that it is eligible for return, we will process your refund within 5-7 business days.
   Refunds will be made to your original payment method. Please note that the specific time it takes for a refund to arrive in your account may vary depending on the processing time of your bank and payment platform.
5. Exchange Policy
   If you need to exchange an item, you can choose to request a return and place a new order.
   Please contact our customer service team to let us know the item you would like to exchange and we will assist you in the process.
6. Items Not Eligible for Return
   The following items are not eligible for return:
   Items that have been used after opening the package.
   Customized, personalized items.
   Holiday or promotional items (unless the item itself has quality issues).
   If your item is not eligible for return due to quality issues, please contact our customer service team in time and we will provide you with relevant solutions.
7. FAQs about returns and refunds
   Q: Can I return or exchange any item?
   A: No, some items (such as personal care products and customized items) are not eligible for returns. Please refer to the return policy on the product detail page.

Q: How can I ensure that my return is successful?

A: Please ensure that the product is unused and in its original packaging, and provide complete information when requesting a return. The returned item must meet our return conditions.

Q: Does the return refund include the original shipping cost?

A: Return refunds usually do not include the original shipping cost unless there is a quality problem with the product.

8. Contact Us
   If you have any questions about the return policy or need further assistance, please feel free to contact us:

Email: salestore@me.com
Phone: +16216435659
Note:

Please be sure to complete the application within the return period. Expired return requests will not be processed.
We attach great importance to your shopping experience. If you have any questions, please feel free to give us feedback.
Thank you for choosing SaleStore. We are always committed to providing you with quality products and services.